Terms of use

1. Who you are dealing with

Alitheau is operated by [registered legal entity name — to be confirmed before launch]. Clinical services are provided by Dr Tarang Jain Arora, Integrative and Metabolic Health Physician, who consults in person in Gurugram and Vikaspuri, New Delhi and online. In these terms, “we”, “us” and “our” mean that entity, and “you” means you.

2. Accepting these terms

By using this site you accept these terms. If you do not accept them, please do not use the site. By booking a consultation you additionally accept the booking terms in section 5.

You must be 18 or over to use this site or to submit any form on it.

3. What this site is, and what it is not

Alitheau publishes general health education about metabolic, hormonal and gut health, and offers consultations and paid learning sessions.

It is not:

• a diagnosis, a treatment plan, or personal medical advice;
• an emergency service, or a way to reach a doctor urgently;
• a substitute for seeing a doctor who knows your history and can examine you;
• a pharmacy, a laboratory, or a seller of any product.

Reading this site, watching a video, joining the community or attending a learning session does not create a doctor–patient relationship. Booking and attending a consultation does. Please read the medical disclaimer in full — it forms part of these terms.

4. How our content is produced

Our editorial policy sets out who writes and reviews our content, what we treat as evidence, how often pages are reviewed and how we correct mistakes. We take care over it, but medicine moves and no general guidance fits every person. Check the review date on a page, and take anything older with more caution.

5. Booking and payment

What a consultation is

A consultation is a one-to-one appointment with Dr Tarang Jain Arora, in person at one of our clinics or online by video. Online consultations are available in worldwide and are conducted in English or Hindi.

• Length: approximately 30 minutes.
• Fee: we do not publish a fee on this website. Reception tells you the amount when they call you back, before anything is booked.

The fee that applies to you is the one reception confirms on that call, and it is the amount the payment link will charge. No payment is ever taken on this website. We may change our fees; a change never affects a consultation already booked and paid for, and it never applies to an amount you have already been quoted.

How booking works

• Submitting the booking form is a request for an appointment, not a confirmed appointment. Your booking is confirmed when we confirm it to you.
• Payment is taken as set out on the booking page. Payments are handled by a third-party payment provider; we do not receive or store your card details.
• Please give accurate information. If you give us the wrong contact details we may not be able to reach you, and we cannot be responsible for an appointment missed for that reason.
• We may decline or cancel a booking — for example where a consultation would not be clinically appropriate, or where a condition needs care we do not provide. If we do, you get a full refund.

6. Cancelling, rescheduling and refunds

We know this matters, so we would rather state it exactly once and state it correctly.

If we cancel or have to move your appointment, you may choose between rescheduling and a full refund. Nothing in this section affects your rights under the Consumer Protection Act, 2019.

7. Online consultations

Online consultations in India are governed by the Telemedicine Practice Guidelines, 2020, which are appended to the Indian Medical Council (Professional Conduct, Etiquette and Ethics) Regulations and are enforced under the National Medical Commission framework. Our teleconsultations follow them.

What that means for you:

• A remote consultation is not always the right consultation. The doctor may decide that your problem needs a physical examination, a test, or in-person care, and may decline to continue remotely. The Guidelines require exactly this judgement, and it is made in your interest. Where that happens we will tell you what to do next and refund the fee where a meaningful consultation could not take place.
• Identity and consent are part of the process. The doctor will confirm who you are, and the Guidelines treat your initiating the consultation as your consent to it. You can end a consultation at any point.
• Prescriptions follow the Guidelines. Medicines are prescribed only where it is safe to do so remotely, and only from the categories the Guidelines permit for the mode of consultation used. Some medicines — including the prohibited list under those Guidelines — cannot be prescribed over a teleconsultation at all. The doctor may decline to prescribe, and that decision is clinical, not negotiable.
• You need a working connection. A quiet, private place and a stable internet connection are your responsibility. If a consultation fails for technical reasons at our end, we will reschedule it or refund you.
• Records are kept. The doctor records the consultation in your clinical record as the Guidelines require. How that record is handled is explained in our privacy notice.
• Teleconsultation is not for emergencies. If you need urgent help, use the emergency numbers on the medical disclaimer page.

If you are consulting from outside India, please note the doctor is registered to practise in India and consults under Indian professional rules. You are responsible for knowing whether that works for you where you live.

8. Acceptable use

Please do not:

• use the site for anything unlawful, or to harass, threaten or impersonate anyone;
• submit false information, or book appointments in someone else’s name without their knowledge;
• attempt to break, probe or overload the site, bypass our bot protection or rate limits, or access anything you are not meant to;
• upload anything malicious, or anything you do not have the right to share;
• post other people’s personal or medical information in our community spaces;
• use the site or its content to give medical advice to others, or in any way that suggests we endorse you.

We may suspend or remove access, and remove content, where these terms are broken.

9. Our content

All content on this site — text, illustrations, photographs, video, design, code and the Alitheau name and marks — belongs to us or to our licensors, and is protected by copyright and trade mark law.

You may read, print and share our pages for your own personal, non-commercial use, including showing a page to your own doctor or family, and link to any page on this site.

You may not, without our written permission:

• republish, syndicate or reproduce our content on another site, app, channel or publication;
• scrape, crawl for bulk extraction, or use automated tools to copy the site or build a dataset from it, including for training machine learning models;
• use our content commercially, sell it, or put it behind your own paywall;
• remove or alter author bylines, review dates, correction notes or our marks;
• use our name or marks in a way that implies an association.

Quoting a short extract with clear attribution and a link back is fine, and welcome.

10. Things you send us

When you submit a form, send an email, ask a question or post in our community, you keep ownership of what you wrote. You give us permission to use it for the purpose you sent it for — answering you, arranging your appointment, running the community.

If you send us a question, a suggestion or feedback about our content, we may use it to improve the site, including publishing an anonymised version of a question. We will never publish anything that identifies you, or any detail of your health, without your specific permission.

Please only send information you have the right to send, and please do not send confidential material belonging to someone else.

11. Links to other sites

We link to studies, guidelines and other organisations. We do not control those sites and are not responsible for their content, accuracy, availability or privacy practices. A link is not an endorsement. Third-party services used on this site — payment providers, WhatsApp, video conferencing — have their own terms, and those govern your use of them.

12. Our responsibility, and its limits

We take care over what we publish and over the care we provide. There are still limits to what we can be responsible for.

• Our educational content is general information. We are not liable for loss arising from you acting on it without personal medical advice.
• We do not promise the site will be uninterrupted, error-free or available at all times.
• We are not liable for the acts, omissions, content or availability of third parties, including other websites, payment providers and communication platforms.
• To the extent the law allows, we are not liable for indirect or consequential loss, or for loss of profit, data or opportunity.

13. Indemnity

If you break these terms or use the site unlawfully, and that causes a third-party claim, loss or cost against us, you agree to cover it. This does not apply to anything caused by our own breach, negligence or wrongdoing, and we will tell you promptly about any claim we expect you to cover.

14. Governing law

These terms are governed by the laws of India.

The courts of India have jurisdiction over any dispute arising from these terms. The specific seat of jurisdiction is [seat of jurisdiction — Gurugram or Delhi — to be confirmed before launch], and will be stated here once confirmed.

Nothing here takes away your right, as a consumer, to bring a complaint before the consumer forum where you live or work under the Consumer Protection Act, 2019. If you have a problem, please talk to us first — most things are quicker to fix directly.

15. Changes to these terms

We may update these terms. The date at the top of the page shows when they last changed, and the version in force when you book is the one that applies to that booking. If a change is significant we will highlight it on this page. Continuing to use the site after a change means you accept the updated terms.

If any part of these terms turns out to be unenforceable, the rest stays in force.

16. Contact

Questions about these terms, or about a booking: [general contact email — to be confirmed before launch].

Anything about your personal data is handled under our privacy notice, which names our grievance officer. To book, see the booking page.